Best Web Host Help Page – User level Anti-Spam email filters

Best Web Host Help Page – User level filters

Best Web Host Control Panel (cpanel) Anti-spam User Level filters let you manage anti-spam filters for each email account in your domain. This can be useful for discarding spam, redirecting mail, or piping messages to a program.

  • To search for a specific account, type a keyword in the Search box and click Go.

  • Click Manage Filters to create or edit a filter for an email account.

Best Practices

We strongly recommend using multiple, simple filters instead of a single, monolithic filter. Exim, your server’s mail transfer agent, handles many small rules much more efficiently than it handles a single large rule.

Exim has an implicit limit on how large an error message can be. Excessively large filters can exceed that limit whenever an error is encountered, making debugging impossible.

Add a User Level Filter

It is important to give the filter an appropriate name, as it will make the task of managing existing filters easier in the future.

The Edit Filter screen.

To create a new filter:

  1. Click Create a new Filter.

  2. Type a name for the filter in the Filter Name box.

  3. Select a message characteristic (from, subject, to, etc.) from the first pull-down menu.

  4. Select an operator (equals, contains, etc.) from the next pull-down menu.

  5. Enter the characters or words you wish to use as a filter.You can add and subtract rules by clicking the + and buttons.

    • This field will accept regular expressions (when you select the matches regex operator), rather than more commonly used wildcard characters. It is best to NOT use special characters in the filters

  6. Select an action from the pull-down menu under the Actions heading. You can add and subtract actions by clicking the + and – buttons.

  7. Click Activate to initialize the filter.

A word about operators: When you create a filter using several operators, it may be useful to note that
Best Web Host Control Panel (cpanel) will always process the “and” operator before the “or” operator. As a result, email filters will be processed as follows:

  • A or B and C will be processed as A or (B and C).

  • A and B or C will be processed as (A and B) or C.

If you wish to create a filter such as (A or B) and (C or D), you would have to create it like so:

  • (A and C) or (A and D) or (B and C) or (B and D).

Test a Custom Filter

Once a filter has been created, it can be tested.

To test your filter:

  1. Type a test email message in the text box below the Filter Test heading.Click Test Filter. When the test is run, the next screen should display a similar result to the screenshot below.

    • Be sure to include the characters or words that you have set your filter to catch.

Filter Test Results.

This screen summarizes the actions taken by the filter. It is important to read over the data to ensure that the filter produces the desired result.

Edit a Custom Filter

You can also modify an existing filter.

To edit an existing filter:

  1. Click Edit next to the appropriate filter name.

  2. You can adjust any of the fields displayed — the message characteristic, operator, term to filter, or resulting action.

  3. Click Activate to initialize the filter.

Remove an Existing Filter

To delete a filter:

  1. Click Delete.

  2. Confirm that the filter should be deleted on the following page.